Política de reembolso

🔄 Return & Refund Policy

At Mystic Sky Boutique, your satisfaction truly means the world to us 💜

Because our items are thoughtfully curated mystery bundles, we want to be transparent about our policies so you can shop with confidence and excitement.

 

🎁 All Sales Are Final

Due to the nature of our mystery bundles and surprise items, all sales are final.

Each order is uniquely curated, and the surprise is part of the experience — which means we’re unable to accept returns or exchanges based on item preferences.

 

📦 Damaged or Defective Items

If your order arrives damaged or defective, we’ve got you 💜

Please contact us within 3 days of delivery at mysticskyboutique@gmail.com with:

• Your order number
• A photo of the damaged item(s)

We’ll make it right by sending a replacement item or resolving the issue as quickly as possible.

 

🚚 Lost or Missing Packages

If your package is marked as delivered but you haven’t received it, please reach out within 3 days so we can help investigate with the carrier.

While we are not responsible for packages once marked as delivered, we will always do our best to assist you.

 

🎥 Digital Items

All digital purchases (such as TikTok video inclusions) are non-refundable once delivered, as they are custom-created experiences.

🎁 Gift Card Policy

All Mystic Sky Boutique gift cards are non-refundable and cannot be returned or exchanged for cash.

Since gift cards are delivered digitally and ready to use right away, all sales are final once purchased.

If you have any issues or questions, feel free to reach out to us at mysticskyboutique@gmail.com — we’re always happy to help! 💜

💌 Need Help?

Have a question or concern about your order? We’re always happy to help!

Reach out to us at mysticskyboutique@gmail.com, and we’ll get back to you as soon as possible ✨