Frequently Asked Questions

✨ Got Questions? We've Got Answers!

Because everything at Mystic Sky Boutique is a little bit of magic and mystery, we want you to feel excited and confident when you order 💖

✨ About Our Products

Q: What are mystery bundles?

A: Mystery bundles are the heart of Mystic Sky Boutique! ✨ You choose your bundle size and color (plus a backup color), and I handpick a mix of goodies just for you — like pens, self-care items, bookmarks, and more. Every bundle is a surprise, but always curated with intention so you get items you’ll actually love 💜

Q: How does the “mystery” part work?

A: This is where the fun happens 🎉 Each bundle is chosen from a set of library cards that are mixed up and randomly drawn. That draw helps determine your bundle. From there, I handpick and curate your items to make your package feel extra special ✨

Q: What kinds of items can I get in a bundle?

A: You might receive a mix of:

🖊️ Pens & stationery

🧴 Self-care goodies (like face masks & cozy items)

📓 Notebooks

🔖 Bookmarks

🎁 Fun surprise extras

No two bundles are exactly the same — that’s part of the magic 💫

Q: Can I get premium items in my bundle?

A: Yes! 👀 You always have a chance of receiving Book Nook Bonus items or even a Deluxe Mystic Tote in your regular bundle. However, if you want to guarantee getting one of those, you’ll need to add it to your order separately 💜

📚 Book Nook Bonus

Q: What is a Book Nook Bonus?

A: Book Nook Bonuses are premium add-on items you can include with your order 📚✨ These are higher-value goodies that go beyond the standard bundle items — things I personally love and think you will too!

Q: How are Book Nook Bonus items selected?

A: Book Nook Bonus items are chosen from a book filled with mini book cards 📖✨ Each card represents a premium item, and your selection is made randomly — keeping the surprise going!

Q: Can Book Nook Bonus items be included in regular bundles?

A: Yes! 👀 There is always a chance a Book Nook Bonus item may be included in your bundle as a library card draw. But if you want to guarantee getting one, you’ll need to add it to your order 💜

Q: Do I have to add a Book Nook Bonus?

A: Nope! Totally optional 😊 But if you want to level up your bundle and guarantee a premium item, it’s a great add-on 💫

Q: Are Book Nook Bonus items random?

A: Yes! 🎁 They’re selected randomly from the book cards, but always carefully chosen so you get something extra special.

👜 Deluxe Mystic Tote

Q: What is the Deluxe Mystic Tote?

A: The Deluxe Mystic Tote is a fun, standalone mystery item 👜✨ These are tote bags, purses, or similar accessories — not bundles — that you can purchase on their own or add to your order.

Q: How is the Deluxe Mystic Tote selected?

A: This one’s all about the spin 🎡 Each tote is chosen by spinning a wheel, making it completely random and extra fun!

Q: Can I get a Deluxe Mystic Tote in a regular bundle?

A: You can! 👀There is always a chance a Deluxe Mystic Tote may be included in your bundle by a library card draw. But if you want to guarantee getting one, you’ll need to purchase it as an add-on 👜✨

Q: Can I choose which tote I get?

A: No — and that’s part of the magic! ✨ All totes are selected randomly by wheel spin, so every order is a surprise.

📚 Blind Date with a Book

Q: What is a “Blind Date with a Book”?

A: It’s a surprise book experience! Each book is carefully wrapped so you don’t see the cover—only a few fun clues to hint at the story inside. It’s perfect if you love a little mystery and want to step outside your usual picks!

Q: Can I choose the genre for my blind date book?

A: Yes! You’ll be able to select your preferred genre when ordering so we can match you with something you’re more likely to love 💕

Q: What comes with a Blind Date with a Book?

A: Each one includes a wrapped book plus a few fun extras like bookmarks, stickers, or small goodies to make your reading experience extra cozy 📖✨

Q: Can I get a Blind Date with a Book in my mystery bundle?

A: No—Blind Date with a Book is a separate item and is not included in mystery bundles. You’ll need to purchase it on its own to receive one 📚

Q: Are the books new or used?

A: Books may be new or gently used, but always in great condition and ready to be loved!

Q: Can I request specific books or authors?

A: Since this is a mystery experience, we don’t take specific book requests—but you can choose your genre and we’ll do our best to match your vibe!

Q: Are Blind Date with a Book items eligible for returns?

A: Because these are surprise items, all sales are final. However, if your book arrives damaged, please reach out and we’ll make it right 💌

🎥 TikTok Videos

Q: Can I watch my order being made?

A: Yes!! 🎉 You can choose to have your order recorded and posted on TikTok so you can watch the entire process from start to finish!

Q: What does the TikTok video include?

A: Your video shows the full experience ✨

📚 The library card draw that determines your bundle

📖 The book card selection for any Book Nook Bonus items (if included)

🎡 The wheel spin for Deluxe Mystic Totes (if included)

🎁 The full packing process so you can see everything come together

It’s such a fun way to experience the surprise before it arrives 💜And... every TikTok purchase includes a scratch-off card with a chance to win bonus items or a discount on a future purchase.

🎁 Gift Cards

Q: Do you offer gift cards?

A: Yes! 🎁 Mystic Sky Boutique gift cards are available and make the perfect option when you want to let someone pick their own surprise.

Q: Can gift cards be used on anything?

A: Absolutely! 💜 Gift cards can be used on mystery bundles, Book Nook Bonus items, Deluxe Mystic Totes, and anything else in the shop.

🎁 Gifting

Q: Are your products good for gifts?

A: Absolutely! 🎁 Mystery bundles make amazing gifts because they’re fun, unique, and full of surprises — perfect for birthdays, pick-me-ups, or “just because” moments 💜

🎁 Shipping & Orders

Q: How long does shipping take?

A: Orders are usually processed within 5-7 business days. Once shipped, delivery typically takes 5-10 business days, but can vary by carrier or location. You'll get a tracking number via email when your order is processed and shipped!

Q: Do you ship internationally?

A: Yes! We’re happy to ship worldwide 🌍 Shipping rates and delivery times will vary based on your location and will be calculated at checkout. Please note that international orders may be subject to Customs fees, duties, or taxes, which are the responsibility of the customer

Q: Can I upgrade to faster shipping?

A: Yes! At checkout, you’ll be able to choose from available shipping options based on your location — including faster delivery options when available. 🚚✨

💝 Returns & Exchanges

Q: Do you accept returns or exchanges?

A: Because all of our bundles are mystery items, all sales are final. We do not accept returns or exchanges based on personal preference.

Q: What if I don’t like what I receive?

A: That’s part of the mystery! ✨ Since each bundle is a surprise, we’re unable to offer refunds or exchanges if something isn’t your personal taste. We do our best to curate items you’ll love!

Q: Do you offer refunds?

A: We do not offer refunds due to the mystery nature of our products. However, if your order arrives damaged or there’s an issue, please reach out and we’ll make it right.

Q: What if my item arrives damaged or broken?

A: Oh no — we’ve got you! 💜 If your order arrives damaged, please reach out within 3 days of delivery with photos of the item and packaging. Email us at mysticskyboutique@gmail.com and we’ll make it right with a replacement.

Q: What if something is missing from my order?

A: If something doesn’t seem right, please email us at mysticskyboutique@gmail.com within 3 days of delivery and we’ll take care of it for you!

Q: How do I contact you about an issue?

A: You can email us anytime at mysticskyboutique@gmail.com. Be sure to include your order number and any photos so we can help you as quickly as possible!

🌙 About Mystic Sky Boutique

Q: What makes Mystic Sky Boutique different?

A: We believe in the magic of surprise, the joy of discovery, and supporting small businesses. Every bundle is thoughtfully curated with intention and love. Plus, we're all about creating a cozy, inclusive community where everyone feels welcome.

Still have questions? We'd love to hear from you! Reach out to mysticskyboutique@gmail.com, and we'll get back to you faster than you can say "mystery bundle." ✨